Cancellation policy and form

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.

Since our products are food or items for food preparation, returns are excluded if the seal of the goods has been removed or damaged after delivery (Section 312g Paragraph 2 No. 2 of the German Civil Code).
Our packages are hygienically sealed. Returns are not possible if this seal has been damaged or removed.
Our bottles are packaged in a carton and have a tamper-evident seal. Returns are only possible if both the carton and the bottle's tamper-evident seal are unbroken.
For sets and bundles, returns are only possible if the entire set or bundle is returned unopened, unused, and with the seal intact. Partial returns of individual components of a set or bundle are not permitted.
If the package is refused, the costs for the outward and return shipping as well as a processing fee of €12.00 will be charged.

Should the product be defective, this does not affect your right of withdrawal. In this case, you have the right to cancel the item or request repair or replacement.

To exercise your right of withdrawal, you must inform us (INFUSED ENERGY TEA BLENDS GmbH, In der Lieblich 11, 56427 Siershahn, Germany, info@infusedenergy.de , telephone: 0176 61552247) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an email). You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Consequences of revocation

If you cancel this contract, we will refund all payments we have received from you, less all delivery costs, promptly and at the latest within fourteen days from the date on which we received notification of your cancellation of this contract. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.

The right of withdrawal does not apply to the following contracts:

  • Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery.

Sample cancellation form

(If you wish to cancel the contract, please fill out this form and return it.)

– To INFUSED ENERGY TEA BLENDS GmbH, In der Lieblich 11, 56427 Siershahn, Germany, info @infusedenergy.de

– I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( )

– Ordered on ( )/received on ( )

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

- Date

(*) Delete as appropriate.